Refund and Cancellation Policy

1. Cancel any time

You can cancel a paid subscription at any time in your billing settings. Cancellation stops future renewals. You keep your plan until the end of the period you already paid for, then your workspace moves to the free plan. Canceling does not by itself refund the current period; see section 2.

2. Refunds

Full refund in the first 14 days. If you ask within 14 days of the first payment of a subscription (monthly or yearly), we refund that payment in full. This applies once per subscription: renewals and later charges are not covered.

After those 14 days we do not refund payments. If you cancel, your plan keeps running until the end of the period you have paid for (the month or the year) and then moves to the free plan. A yearly payment is not refunded pro rata.

A charge made in error, or a duplicate charge, is always refunded in full, whenever you tell us.

Customers who are consumers in the EU or UK keep the statutory right to withdraw from a distance contract within 14 days. The 14-day refund above is at least as generous (a full refund, no reason needed), and any statutory right that goes further stays yours.

3. How to request a refund

E-mail [email protected] from your account address with the date and amount of the charge. We reply within 3 business days. Approved refunds are issued through Paddle to your original payment method and usually arrive within 5–10 business days, depending on your bank.

Paddle is the Merchant of Record for all purchases. You can also contact Paddle for questions about a charge, invoice or tax at paddle.net. Paddle’s buyer terms apply.

4. If we end your access

If we terminate your account for a reason other than your breach of the Terms, we refund the unused part of your current paid period.